(updated 11/9/2012)

Computer Services

PCN has an industry-low hourly rate of $35 per hour for technical support and services.

Site visits, which are appropriate in some circumstances, may add to overall service charges. This charge is negotiated prior to any visit, and is based on a $20 per hour travel rate.

Clients are offered support by telephone and email, and by the occasional remote connection via the Internet. Billing may occur for conversations of length or any service performed of recognized fair value.

If you require pricing for any item, call or email cam at concordnorth dot ca for assistance and a quote.

Add HST to any product or service purchased. All pricing is in Canadian dollars...

Though no two computers are alike, many services are routine, so PCN now lists some general pricing for the most common servies offered. Please see below...

Free inspection...

There is no charge for any inspection or quote. If you are having a problem with your PC or you would like to know what kind of upgrades or repairs can be performed on it, call for an appointment and bring "just the box" in for an inspection and recommendations.

The inspection includes :

Typical PC cleanup service... $75.

This service is applicable to any version of Windows. The job generally includes...

This service also includes...

* Note : not all PCs that come in for repair are in a condition where data files can be saved.

* Note : there is no warranty against data loss. Appropriate precautions are taken, and a variety of techniques are used to safeguard data, but there may come a time in which data loss becomes highly likely or inevitable. If data loss is of high concern, additional measures may need be taken. If data recovery is required, this can be arranged.

Hardware upgrades...

New computers should have an expected life and be serviceable for perhaps four to seven years, but during that time advances in available technology may bring about the availability of now-economical components or the early obsolescence of old computer components. It is sometimes a shame to throw out components of an aged computer that have not reached the end of their useful lives, so workaround hardware upgrades can be an attractive option over the outright replacement of a PC.

1) New computer cases have gotten smaller and draw less power. Getting a newer case can recover desk space. When power supplies fail or fans need replacing, consider getting a new, smaller one.

2) Adding memory is a popular upgrade. Windows has grown considerably and a minimum 750 MB of RAM with Windows XP is advised. Windows Vista should have a minimum of 2GB, Windows 7 and Windows 8 can take advantage of perhaps 4GB. Gamers and video editors can require more. Always compare the price of the memory you have to get for the upgrade with the kind of RAM going into modern PCs. You may find that the cost of the compatible RAM is prohibitive, and you may be far better off getting a new motherboard, CPU and RAM instead.

3) Hard drive replacement after 3-5 years prior to failure is advisable. No one wants to lose their family pictures, original documents, favourites, email and address book, but a hard drive failure can mean just that. It is a simple task to clone a hard drive while it is still in working order, far simpler than performing a fresh install with data transfer. The extra space of new drives may not be much of a benefit, so getting an economical size may be better than getting something large. Avoid buying IDE drives, SATA drives have more value and more future to them. Getting an inexpensive SATA to IDE adapter may give you better value overall if you are only replacing the drive in a machine without SATA ports. SATA SSD drives are now economically accessible and is the most favourable replacement option of all.

4) Motherboard replacements should be seriously considered if increasing RAM means buying slower, expensive chips, or buying a replacement hard drive means buying an IDE. A serviceable motherboard, a decent CPU and a good amount of modern RAM may cost just $200. Labour would include making a data backup, noting software keys and drivers, removing and replacing these three components, and performing a "repair install" of Windows - perhaps $75. Weigh the benefit of this against buying an old-style replacement part and not moving forward.

5) Adding a DVD-RW is a short task, and should be doable for just 15 minutes labour and a $20 part.

Each of these tasks should be performable without difficulty, but each of these tasks can also be used as illustrations of upgrades gone awry. Cases with inadequate power supplies, BIOSes that won't recognize new objects, hard drives with uncopyable flaws or errors, or incompatible older components that won't fit in new cases may complicate upgrades and increase their cost.

So, please take advantage of the free inspection service described above to see if the kind of upgrade you would like to do is possible.

A new computer...

There comes time... To see about buying a new computer and what the process entails, follow this link...

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